Peter Gallagher and Emmet McQuilian lightbox
Peter Gallagher and Emmet McQuilian
Customer service teams handle claims locally lightbox
Customer service teams handle claims locally
Jubilee Buildings, Douglas lightbox
Jubilee Buildings, Douglas

Key Areas of Activity

Insurance Companies

About

Established since 1928, Tower Insurance currently employs 27 staff.


Service

Tower Insurance Company provide a wide range of insurance cover for individuals and businesses, tailored to the needs of Manx residents. A network of brokers and agents throughout the island are placed to give advice on Tower’s products and the type of cover most suitable. Cover for individuals includes home and contents, private car and marine. Business cover is available for agriculture, commercial vehicles and fleets, contractors all risks, liability, property and shops, offices and professional indemnity. Bespoke insurance products for motor traders and larger commercial organisations are also available. Full details can be found on www.towerinsurance.co.im


Strengths

Established for over 80 years, Tower always aim to be approachable and offer a quick and efficient service. Claims are handled locally making use of local expertise such as approved motor repairers who can have customers back on the road very quickly. Customers are always welcome to visit their Douglas offices where qualified, knowledgeable staff are available to deal with different and diverse insurance queries that may arise.

Reassurance

Registered with the Isle of Man Insurance & Pensions Authority in respect of General Business


Business Hours

Monday-9.00am - 5.00pm
Tuesday-9.00am - 5.00pm
Wednesday-9.00am - 5.00pm
Thursday-9.00am - 5.00pm
Friday-9.00am - 5.00pm
Saturday-Closed
Sunday-Closed

Contact details

Phone : 645900Contact : Nina HolkerAddress
P.O. Box 27, Jubilee Buildings, 1 Victoria Street, Douglas, Isle of Man, IM99 1BF
From bbg research
A Summary from customer recommendations ...

● Tower Insurance have a fabulous team who made our insurance claim a simple, stress free process from start to finish!

● We always use Tower for our household insurance. Nothing is ever too much trouble for them and as soon as you make contact you feel reassured.

● Dealing with matters quickly and professionally, they are always happy and capable to answer any questions you may have.

● The staff are great ... so easy to deal with and they don’t keep you waiting. You feel in safe hands and their advice is second to none.

● Following storms earlier this year, we needed repairs to our roof. The claim was sorted quickly without any fuss. Tower provided a really professional service from the processing of the claim to receipt of the money. It took all the stress off my shoulders as they were completely understanding about the urgency of the repairs that needed doing.

● Always friendly on the phone, they answered all my questions honestly and they always seem to have time for their customers.

● Whilst on my departure on holiday I had my bag stolen. I had taken out travel insurance with them and they acted very efficiently with my claim.

● They are very helpful at all times and I have always used them for insurance.

● A local service offering competitive rates of insurance with real people answering the phones!

● They are reliable, helpful and return calls when they say they will.

● Exceptional service from the outset when my apartment was damaged. It was dealt with immediately and everything was rectified to the highest standard.

● Following damage to my car, the claim was settled quickly with several options of repairers. They give you peace of mind.

Areas of the market the business best serves, as perceived by customers.

6%
Budget
51%
Mid-range
43%
Premium

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